Refund and Returns Policy for Delight – The Grocery Store
At Delight – The Grocery Store (“we”, “us”, “our”), we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy to understand how we handle returns, exchanges, and refunds.
1. Returns Eligibility
We accept returns under the following conditions:
- The product must be returned within one day of the purchase date or delivery.
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- You must provide proof of purchase (receipt, order confirmation, or invoice).
Non-Returnable Items:
- Perishable goods (e.g., fresh produce, dairy, meats, etc.).
- Personalized or customized items.
- Items that have been opened or used.
- Gift cards, sale, or clearance items.
Please note that for hygiene and safety reasons, certain products such as food and health-related items cannot be returned once opened or used.
2. How to Return an Item
If you wish to return an eligible item, follow these steps:
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Contact Us: Notify us of your intent to return the item within one day of receiving the product by emailing us at delightgrocerystore@gmail.com or calling (+91) 7006 779 697. Include your order number and the reason for the return.
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Prepare the Item for Return: Ensure the product is unused and in its original packaging. Please include all accessories, documentation, and packaging that came with the product.
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Ship the Item: After contacting us, we will provide you with the return address. You are responsible for the cost of shipping the item back to us, unless the return is due to a mistake on our part (e.g., wrong or defective product).
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Return Confirmation: Once we receive your returned item, we will inspect it and notify you of the status of your return. Please allow 1 business day for processing after the item is received.
3. Refunds
Once your return is approved, we will initiate a refund to your original method of payment. Depending on your payment provider, it may take up to 1-2 days for the refund to appear in your account.
Full Refunds:
- You will receive a full refund (excluding any shipping costs) if the item is returned in accordance with our returns policy and is eligible for return.
Partial Refunds:
- Partial refunds may be granted if the returned item is not in its original condition, has been damaged, or is missing parts for reasons not due to our error.
4. Exchanges
We only replace items if they are defective, or damaged, or you received the wrong item. If you need an exchange for the same item, please contact us at delightgrocerystore@gmail.com. Once we receive the defective or incorrect product, we will ship the replacement to you at no additional cost.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 1 day of receiving the product. We will arrange for the item to be returned or replaced at no cost to you. Please provide clear photos of the damaged or defective product, along with your order number, to assist with our evaluation.
6. Late or Missing Refunds
If you have not received a refund within the expected time frame:
- Check your bank account or credit card statement again.
- Contact your bank or credit card provider, as refunds may take time to officially post.
- If you’ve done this and still have not received your refund, please contact us at delightgrocerystore@gmail.com or (+91) 7006 779 697, and we will assist you further.
7. Return Shipping Costs
You are responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., wrong or defective product). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless otherwise specified.
8. Cancellations
If you wish to cancel an order, please contact us as soon as possible. Orders can only be cancelled before they are processed and shipped. Once an order has been dispatched, it cannot be cancelled, but you may return it by our returns policy.
9. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once the returned item is received. If the item was not marked as a gift or if the gift giver had the order shipped to themselves, the refund will be issued to the original purchaser.
10. Contact Us
If you have any questions about our Refund and Returns Policy, please feel free to contact us at:
- Email: delightgrocerystore@gmail.com
- Phone: (+91) 7006 779 697
- Address: 3Q2V+CP9, Bulbul Bagh A, Srinagar, 190005
